Privacy policy

Information Collection

Welcome to Upsouth (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information.

Unless you are a registered member of our website and/or loyalty program, we do not collect personal information whilst you are only browsing this site.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.upsouth.com.au, make a purchase, or otherwise interact with us.

We may collect the following types of information from you:

  • Personal Information: Your name, email address, phone number, and billing/delivery address.
  • Account Information: If you create an account on our website, we collect your username, password, and preferences.
  • Order Details: Purchase history, transaction details, and shipping information.
  • Communication Data: Feedback, customer service messages, and responses to surveys or promotions.
  • Device & Usage Data: Information collected automatically such as your IP address, browser type, device information, pages viewed, and cookies.

How We Collect Information

We collect personal information in various ways, including when you:

  • Browse our website or make a purchase.
  • Create an account or subscribe to our newsletter.
  • Contact us via email or social media.
  • Enter promotions, surveys, or leave product reviews.
  • Interact with our marketing campaigns or advertisements.

We may also collect limited data automatically through cookies and analytics.

Use and Disclosure

We will only use the personal information gathered from this website for the purposes for which it was provided. We will not share this personal information with any third parties, unless:

  • We have the permission of the individual for which this information pertains.
  • The individual would reasonably expect, or has been told, that information of that type is provided to third parties.
  • We are required or authorized to do so by law.

We do not sell or rent your personal information to any third party.

Cookies and Analytics

Our website uses cookies and similar technologies to enhance your shopping experience and collect anonymous analytics data.

Cookies help us:

  • Keep your cart and login session active.
  • Understand visitor behaviour and website traffic.
  • Improve performance and marketing relevance.

You can manage or disable cookies through your browser settings, but some features of our website may not function properly if cookies are disabled.

Data Security

When you make a payment for a purchase via our website, you are doing so directly with our payment provider via a secure connection. We do not record credit card numbers and at no time are your card details handled in our system. Individuals who choose to join our member club, complete online forms or lodge enquiries will have their details stored on password protected databases. Staff members associated with website maintenance have access to our website’s backend system which is password protected. Our website server is also password protected.

Access and Correction

The personal information we maintain is available for viewing and modification in the account settings section of the website.

Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or how we handle your personal information, please contact us at:

Upsouth Lifestyle Pty. Ltd.
Email: support@upsouth.com.au
Website: www.upsouth.com.au
Location: Sydney, NSW, Australia