Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

It’s important to us that you receive your purchase as quickly as possible. All online orders will be processed within 12 hours and dispatched within 1-2 business days, with standard delivery times ranging from 2-7 business days.

Shipping Costs

  • Free standard shipping on orders over $50
  • $10.00 flat rate shipping for orders under $50
  • Parcel is fully trackable once shipped
  • 3-5  business day delivery within metropolitan NSW

Express shipping available 

  • $15.00 flat rate express shipping
  • Parcel is fully trackable once shipped
  • 1-2 business day delivery within metropolitan NSW

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment on our website or directly through the courier's tracking system.

Your order will ship from Sydney, Australia.

All information submitted to our website is secure.Please refer to our privacy policy for more details.

You can cancel or change your order simply contact us immediately, unfortunately we are unable to modify your order once it is dispatched. If you have ordered the wrong item, color or style you are welcome to return within 28 days from the date of purchase. More details are available on our return & refunds page.If you need assistance with an order please contact us.

If you are returning or exchanging a faulty, damaged or incorrect item purchased online, we will pay for the standard packaging and postage costs. Please contact us so that we may assist you. More details are available on our return & refunds page.

Please allow 3-5 working days from the receipt of your return, you will be advised by email when your refund has been processed. Refunds will be processed in the same manner as payments so if, for example, you paid by Visacard or Paypal you will receive a refund on your Visacard or Paypal.

Sorry we are currently not delivering internationally.