Shipping & Delivery
Domestic Shipping
We offer reliable shipping to all domestic locations. It’s important to us that you receive your purchase as quickly as possible. All online orders will be processed within 12 hours and dispatched within 1-2 business days, with standard delivery times ranging from 2-7 business days.
International Shipping
We are currently not delivering internationally.
Shipping Costs
- Free standard shipping on orders over $50
- $10.00 flat rate shipping for orders under $50
- Parcel is fully trackable once shipped
- 3-5 business day delivery within metropolitan NSW
Express shipping available
- $15.00 flat rate express shipping
- Parcel is fully trackable once shipped
- 1-2 business day delivery within metropolitan NSW
Tracking Your Order
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment on our website or directly through the courier's tracking system.
Shipping & Delivery Delays
While we do our best to ensure timely delivery, occasionally shipping may be affected by factors beyond our control, such as weather conditions or logistical delays. We appreciate your patience and understanding in these situations. We are not responsible for delivery delays once your order has been dispatched to the carrier.
Packaging
All items are securely packaged to ensure they arrive in perfect condition. We use eco-friendly materials wherever possible, as part of our commitment to sustainability.
Contact Us
For any shipping-related inquiries or if you need assistance with your order, please contact our customer service team at support@upsouth.com.au
